How to increase female patient satisfaction — over the phone

There’s incredible demand these days for proprietary hospital mobile apps, but nobody seems to be getting it quite right. Here are some thoughts and tips to help your organization succeed in this space.

There’s a good reason the female-focused blogs on The New York Times and Wall Street Journal are named Motherlode and The Juggle, respectively. Women are busy; we serve many roles, often at the same time. More than anything else, female healthcare decision-makers want help with the workload. Women are also tech-savvy, more than men at times. Statistics show that mothers are the most active female consumers online and adopt new technologies more quickly than average.